Lynsey Herkes, lounge manager at the Emirates Lounge, Glasgow Airport
Joined Sodexo: June 2014
Lives in: Glasgow, but I’m originally from St. Andrews
Q. What was your first job?
A. Working as a shop assistant in the local greengrocers at the tender age of 13.
Q. Tell us about your Sodexo role.
A. I manage the Emirates Lounge at Glasgow Airport and look after a team of 20. We have chefs, supervisors, hosts, cleaners and a store man. Day to day we look after first and business class guests, providing a high quality food and beverage offer, and working to all to Emirates’ standards and specification. It’s also my job to ensure the lounge is immaculately presented at all times.
Q. What do you like most about it?
A. Every day is a new challenge and you meet customers with fascinating backgrounds and stories. Sodexo and Emirates colleagues all work together to get the job done. We can have some fun times along the way too!
Q. And what would you change?
A. The constraints of being an airside venue, which can mean issues with deliveries, delays, maintenance and covering staff with airport passes.
Q. Tell us about your greatest achievement at work.
A. Opening the lounge and receiving the tremendous feedback from passengers. Travellers feel we are better than Dubai – which is a flagship location for Emirates – so that’s fantastic.
Q. What skills to do need to manage the lounge and team?
A. Patience and humour. And it helps that I’m a multi-tasker. Overall you need to be supportive and a good communicator.
Q. Nicest feedback from a passenger?
A. The senior VP for Emirates was part of the opening ceremony in July 2014 and said he thought we would make the new lounge a great success – he said I oozed charm!
Q. Who would be your fantasy lounge guest?
A. Oh someone who would be totally outrageous and inappropriate like Keith Lemon, or maybe Ant and Dec.
Q. Have you travelled a lot yourself?
A. Yes, I worked overseas for 10 years in many different countries.
Q. Any favourite places?
A. I fell in love with Switzerland. And I adore the lovely little island of Menorca.
Q. Tell us one thing about yourself that people would be surprised to learn.
A. That I come from St. Andrews but I’m actually really rubbish at golf.
Q. Favourite quote/motto?
A. The world is a book and those who do not travel read only a page.
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