Five minutes with...

Image Alt Text

Lynsey Herkes

 
Time 1847 days ago Comments 1 comment
 

Lynsey Herkes, lounge manager at the Emirates Lounge, Glasgow Airport
Joined Sodexo: June 2014

Lives in: Glasgow, but I’m originally from St. Andrews

Q. What was your first job?

A.  Working as a shop assistant in the local greengrocers at the tender age of 13.

Q. Tell us about your Sodexo role.

A. I manage the Emirates Lounge at Glasgow Airport and look after a team of 20. We have chefs, supervisors, hosts, cleaners and a store man. Day to day we look after first and business class guests, providing a high quality food and beverage offer, and working to all to Emirates’ standards and specification. It’s also my job to ensure the lounge is immaculately presented at all times.

Q. What do you like most about it?

A. Every day is a new challenge and you meet customers with fascinating backgrounds and stories. Sodexo and Emirates colleagues all work together to get the job done. We can have some fun times along the way too!

Lynsey Herkes, lounge managerQ. And what would you change?

A. The constraints of being an airside venue, which can mean issues with deliveries, delays, maintenance and covering staff with airport passes.

Q. Tell us about your greatest achievement at work.

A. Opening the lounge and receiving the tremendous feedback from passengers. Travellers feel we are better than Dubai – which is a flagship location for Emirates – so that’s fantastic.

Q. What skills to do need to manage the lounge and team?

A. Patience and humour. And it helps that I’m a multi-tasker. Overall you need to be supportive and a good communicator.  

Q. Nicest feedback from a passenger?

A. The senior VP for Emirates was part of the opening ceremony in July 2014 and said he thought we would make the new lounge a great success – he said I oozed charm!

Q. Who would be your fantasy lounge guest?

A. Oh someone who would be totally outrageous and inappropriate like Keith Lemon, or maybe Ant and Dec.

Q. Have you travelled a lot yourself?

A. Yes, I worked overseas for 10 years in many different countries.

Q. Any favourite places?

A. I fell in love with Switzerland. And I adore the lovely little island of Menorca.

Q. Tell us one thing about yourself that people would be surprised to learn.

A.  That I come from St. Andrews but I’m actually really rubbish at golf.

Q. Favourite quote/motto?

A. The world is a book and those who do not travel read only a page.

You can read more 'Five minutes with' stories here.

 

1 comment


Diane W. - What a lovely insight Lynsey - Let's have Keith Lemmon in the lounge for some guid banter !!!!

Share this story About sharing

  
Send to Kindle

News

Volunteering safely
 

Volunteering safely

On 26 March 2020, Sodexo issued guidance to help colleagues to continue to volunteer - safely - in support of Stop Hunger’s charity partners, or the NHS. Find out how you can start or continue the good work that is helping those who need it most.

 
Sean's Lucky Number!
 

Sean's Lucky Number!

Sean Haley, Sodexo UK & Ireland Region Chair, has kindly decided to donate his Your Lucky Number winnings to two different charities, helping them during this difficult time as Coronavirus continues to affect the third sector’s ability to support those most at risk in society.

 
Ten top tips for working from home
 

Ten top tips for working from home

In light of the continued spread of the Coronavirus (Covid-19), and in line with the latest Government advice, many Sodexo colleagues will, in some way, be changing the way they work for the foreseeable future

 
Introducing our 2020 Sodexo Chef of the Year
 

Introducing our 2020 Sodexo Chef of the Year

After taking part in a live cook-off against eight of his colleagues, Hospitality Head Chef Ronnel Nulud from Energy & Resources was crowned Sodexo Chef of the Year 2020. Find out more about Ronnel's winning dishes!

 
Info
 

Moving on up with SheWorks

As part of our celebrations for International Women’s Day in 2019, Sodexo launched the SheWorks job shadowing programme, which aimed to connect women across the company with ambassadors in Facilities Management (FM) roles, to learn more about our activities, and explore future career opportunities.

 
We are #SodexoApprentices
 

We are #SodexoApprentices

National Apprenticeship Week (NAW) 2020 runs from 3 - 9 February 2020.

The theme of NAW 2020 is #LookBeyond, asking employers and colleagues to celebrate the diversity and value that apprenticeships bring to businesses and local communities.

 
People power!
 

People power!

On 21 January 2020, Energy & Resources held a special employee recognition event on the Bateaux London to celebrate the segments’ ‘Everyday Heroes’.

 
Strictly Come Prancing is a flying success!
 

Strictly Come Prancing is a flying success!

After raising more than £3,700 for Stop Hunger, three titles have been awarded to Sodexo colleagues who came together over the festive period for Strictly Come Prancing - a 5km Christmas dash, prance or dance to raise money for Stop Hunger.

 
Long Service Awards 2019
 

Long Service Awards 2019

On Wednesday 11 December 2019, Sodexo welcomed 174 colleagues to Liverpool for the Long Service Awards. The Long Service Awards is our opportunity to recognise and celebrate the loyalty and service of colleagues marking 20, 30, 40 and 50 year work anniversaries with Sodexo – with this year’s remarkable recipients clocking up a remarkable 7,500 years between them!