Five minutes with...

Image Alt Text

Lynsey Herkes

Time 1284 days ago Comments 1 comment

Lynsey Herkes, lounge manager at the Emirates Lounge, Glasgow Airport
Joined Sodexo: June 2014

Lives in: Glasgow, but I’m originally from St. Andrews

Q. What was your first job?

A.  Working as a shop assistant in the local greengrocers at the tender age of 13.

Q. Tell us about your Sodexo role.

A. I manage the Emirates Lounge at Glasgow Airport and look after a team of 20. We have chefs, supervisors, hosts, cleaners and a store man. Day to day we look after first and business class guests, providing a high quality food and beverage offer, and working to all to Emirates’ standards and specification. It’s also my job to ensure the lounge is immaculately presented at all times.

Q. What do you like most about it?

A. Every day is a new challenge and you meet customers with fascinating backgrounds and stories. Sodexo and Emirates colleagues all work together to get the job done. We can have some fun times along the way too!

Lynsey Herkes, lounge managerQ. And what would you change?

A. The constraints of being an airside venue, which can mean issues with deliveries, delays, maintenance and covering staff with airport passes.

Q. Tell us about your greatest achievement at work.

A. Opening the lounge and receiving the tremendous feedback from passengers. Travellers feel we are better than Dubai – which is a flagship location for Emirates – so that’s fantastic.

Q. What skills to do need to manage the lounge and team?

A. Patience and humour. And it helps that I’m a multi-tasker. Overall you need to be supportive and a good communicator.  

Q. Nicest feedback from a passenger?

A. The senior VP for Emirates was part of the opening ceremony in July 2014 and said he thought we would make the new lounge a great success – he said I oozed charm!

Q. Who would be your fantasy lounge guest?

A. Oh someone who would be totally outrageous and inappropriate like Keith Lemon, or maybe Ant and Dec.

Q. Have you travelled a lot yourself?

A. Yes, I worked overseas for 10 years in many different countries.

Q. Any favourite places?

A. I fell in love with Switzerland. And I adore the lovely little island of Menorca.

Q. Tell us one thing about yourself that people would be surprised to learn.

A.  That I come from St. Andrews but I’m actually really rubbish at golf.

Q. Favourite quote/motto?

A. The world is a book and those who do not travel read only a page.

You can read more 'Five minutes with' stories here.


1 comment

Diane W. - What a lovely insight Lynsey - Let's have Keith Lemmon in the lounge for some guid banter !!!!

Share this story About sharing

Send to Kindle



Get the summer volunteering vibe!

Throughout the summer, Sodexo employees have been making their #MyStopHungerPledge to volunteer with charitable causes that tackle hunger and malnutrition. It’s been a really successful campaign so far and there are still a few weeks left and some places to fill before the end of August. See all the dates and locations.

From 3 September, we’re increasing the weekly prizes!

Your Lucky Number prizes increase

Your Lucky Number, the weekly lottery that gives Sodexo employees the chance to win cash prizes while supporting Stop Hunger, has now surpassed 3,000 members.

David Mulcahy (right) pictured at London’s Guildhall with fellow Freedom of the City of London recipient, Steve Munkley (left), and the Clerk of the Court.

David Mulcahy awarded Freedom of the City of London

Food innovation director David Mulcahy has joined such notable luminaries as internet inventor Sir Tim Berners-Lee, actress Dame Judi Dench and Florence Nightingale in being awarded the historic honour of the Freedom of the City of London.

Summer of Volunteering

Summer of Volunteering

Join us in the fight against hunger and malnutrition and make your #MyStopHungerPledge by signing up to volunteer with our charity partners. 

Leading chef and restaurateur Adam Handling

Adam Handling joins for another year

Leading chef and restaurateur Adam Handling will be working with our Corporate Services team for a second year.

‘A showcase for excellence’

Sodexo Live 2018

We’re inviting all Sodexo colleagues to take part in Sodexo Live 2018, the annual event which brings together a host of exciting competitions, demonstrations, speakers and exhibitors under one roof.

Salute our forces; share your photos


A week of celebrations of the Armed Forces has begun!

Sodexo awarded Leader status

Disability Confident scheme success

We’re delighted to announce that Sodexo UK&I has achieved the Government’s Disability Confident Leader status.

The competition is now open!


It’s time for our chefs to shine once again! Have you got what it takes to cook your way to the top?