Five minutes with...

Image Alt Text

Pauline Craig

Time 1308 days ago Comments 0 comments

Pauline Craig, operations manager at Hamilton Park Racecourse
Joined Sodexo: 1996

Lives in: Glasgow

Q. What was your first job?

A. I’m a seamstress by trade, and had a great early career working for companies including Nike, Adidas and Umbro, from the age of 16 to 26. I loved doing it and got to travel a lot. Nike sent me to Holland as an assessor to train their team to make football shirts.  

Pauline Craig, operations managerQ. Tell us a bit about Hamilton Park.

A. It’s unusual in that we are about 40 miles from Edinburgh and very close to M74 so it’s really accessible but the surroundings are absolutely beautiful. It’s an amazing setting for a racecourse.

Q. What services does Sodexo provide?

A. Full catering and hospitality. We have a main racing grandstand, marquees and Dukes restaurant for private dining, plus function rooms and 13 private boxes. We cater for public and private diners on race days and offer full conference and banqueting packages, including weddings.

Q. Interesting…what do they eat?

A. Private dining customers have a three-course meal with wine and champagne reception, but we also have a café which offers all snacks.

Q. Give us an insight into a typical day.

A. I look after the conference and banqueting side, making sure all restaurants, marquees and bars are ready for every event – be that a race day, corporate lunch or wedding.

Q. What’s enjoyable about it?

A. I especially love to see wedding couples and guests here really enjoying their day. Many come back for anniversaries, which is perfect proof that we’ve done a good job.

Q. And the challenges?

A. Every event takes a lot of preparation and I often wake up in the middle of the night fretting about something I may have forgotten.

Hamilton RacecourseQ. How’s 2015 shaping up?

A. Another busy one! We have 40 weddings booked at the moment, and 18 race days, plus fun days and corporate events coming in all the time. Our unit chef Stephen Morrow is brilliant, as are all our chefs. The food is wonderful.

Q. What skills do you need for the role?

A.  To be well organised in planning my staff and looking ahead to the racing and conference and banqueting calendar. It also helps to be a smiley, happy-go-lucky person, able to take a bad comment and bounce back.

Q. What’s your favourite event in the calendar?

A. Got to be Ladies Day as our grounds are filled with ladies in lovely outfits. Maybe one day I might be lucky enough to be on the other side of the counter.

Q. What would be your perfect day off?

A. Relax during the day then a nice glass of wine in the evening. And I like to go away for a city or sunny break when the calendar allows.

Q. Name your fantasy celebrity dinner guest.

A. Billy Connelly – he’s just a superb character.

You can read more 'Five minutes with' stories here.


Share this story About sharing

Send to Kindle


Sodexo launches it’s 2018 Stop Hunger report

Sodexo launches it’s 2018 Stop Hunger report

Sodexo launches it’s 2018 Stop Hunger report

It's Black History Month with thousands of events happening around the UK.


Black History Month is an opportunity to celebrate the contribution black individuals have made to society.

What a fantastic day at Sodexo Live!

What a fantastic day at Sodexo Live!

With a programme literally bursting at the seams, Sodexo Live at Ascot Racecourse on Wednesday 26 September was definitely a day to remember!

Matt Dawson presents at the Service Excellence Awards 2018


Stars recognised at ceremony at Ascot Racecourse


Get the summer volunteering vibe!

Throughout the summer, Sodexo employees have been making their #MyStopHungerPledge to volunteer with charitable causes that tackle hunger and malnutrition. It’s been a really successful campaign so far and there are still a few weeks left and some places to fill before the end of August. See all the dates and locations.

From 3 September, we’re increasing the weekly prizes!

Your Lucky Number prizes increase

Your Lucky Number, the weekly lottery that gives Sodexo employees the chance to win cash prizes while supporting Stop Hunger, has now surpassed 3,000 members.

David Mulcahy (right) pictured at London’s Guildhall with fellow Freedom of the City of London recipient, Steve Munkley (left), and the Clerk of the Court.

David Mulcahy awarded Freedom of the City of London

Food innovation director David Mulcahy has joined such notable luminaries as internet inventor Sir Tim Berners-Lee, actress Dame Judi Dench and Florence Nightingale in being awarded the historic honour of the Freedom of the City of London.

Summer of Volunteering

Summer of Volunteering

Join us in the fight against hunger and malnutrition and make your #MyStopHungerPledge by signing up to volunteer with our charity partners. 

Leading chef and restaurateur Adam Handling

Adam Handling joins for another year

Leading chef and restaurateur Adam Handling will be working with our Corporate Services team for a second year.