874 days ago
We spent five minutes chatting to Debbie Dean, food services assistant, Nestle Halifax, a recent winner of a regional Star of the Month award.
Q. How long have you worked at Nestle, Halifax?
A. Five-and-a-half years.
Q. What do you do day-to-day for Sodexo on site?
A. I’m a food services assistant with the catering team, which means helping to helping prepare food and serve our customers.
Q. What part of the job do you find most rewarding?
A. It’s great when we get good feedback from our customers – that makes all the hard work worthwhile!
Q. What skills do you need for the role?
A. Service excellence. You really need to be a people person and have good customer service skills.
Q. What’s the nicest thing a customer has ever said to you?
A. That the recent changes we’ve made (more food options) have been fantastic, and have made coming to the restaurant the highlight of the day.
Q. Tell us something about yourself that your colleagues might not know.
A. I did majorettes for seven years from the ages of 5 to 13.
Q. You can invite three people to your fantasy dinner party. Who would it be, and why?
A. James Lock and Tommy Mallet from The Only Way is Essex as they’re hot, cute and funny! Oh and of course, my mum, as she’s my best friend.
Q. How did it feel to win a regional Star of the Month?
A. I feel very pleased and proud of myself, and the way I’ve developed over the last few years.
Q. Why do you think you were nominated?
A. I think it was probably for helping to develop new ideas and products to keep our offer fresh and interesting. I also believe we can only succeed as a team and am always looking to help my colleagues when I’m needed.
Q. Any idea what you will buy with your vouchers?
A. I’ve treated myself to some new straighteners and hairdryer.
A word from Debbie’s general services manager, Jamie Thomas:
“Debbie totally understands Sodexo’s Quality of Life Services ethos. She knows the importance of the customer experience and is often seen walking the customer journey, really looking at the detail and ways to improve the experience. Her interaction with our customers is unparalleled and she uses her biggest asset daily; her great personality. She greets every customer with the warmest of smiles and welcome. I would like to say a personal thanks to Debbie who makes sure we deliver our commitment to improve the quality of life for our staff and customers”.
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