Service stars from around the UK & Ireland business attended the 2017 Service Excellence Awards, this year held at Ascot Racecourse in May. More than 100 winners and runners up – across 34 award categories – were celebrated at the awards.
As far as events go, there’s no better showcase for the diverse range of services we provide, and the great job our customer-facing people do every day. Check out the profiles and pictures for more on our Service Excellence stars.
Alan Lenthall was named the winner of the Kathy Ridgard Award and also scooped Kitchen Porter of the Year.
“He’s always ready with a smile and a cheery can-do attitude”; “He has a heart of gold and will do anything for you or help in any way he can.” These comments typify the admiration held for Alan by his colleagues, college staff, parents and students alike, at Wellington College, in Berkshire, where he’s worked for 25 years. “I just like helping out where I can,” said Alan. “I jump in feet first!”
Julie Collins from Kiwi and Picton Barracks
Despite taking on an additional 60 rooms, Sodexo Cleaner of the Year Julie Collins remains calm, professional and organised at all times. Her cleaning standards are described as phenomenal and she’s a great team player.
Julie has worked at the barracks for 16 years and, in the Officers’ Mess, she is known as the ‘Duracell Bunny’ because of her hard work and ‘never give up’ attitude. “I was quite overwhelmed to win the award,” said Julie. “I love my job. I like to help out wherever I can, and not just in cleaning… nothing is too much trouble.”
Nathan Carpenter from Pfizer, Sandwich
“Just having him around has made our day-to-day lives in the lab so much easier.” That’s typical of the praise for Nathan Carpenter from his Pfizer colleagues. Nathan has great ideas which have been implemented by the client and regularly receives plaudits for his efforts.
The biggest impact recently has been in reorganising the chemical sample room, making it easier for his client employees to find the samples they need and, thereby, perform their jobs more effectively.
Help Desk Team of the Year
The front of house and help desk team at Queen’s Hospital, Romford
“We were thrilled to win,” said Christine Rawlings and Donna Hector who collected the award on behalf of their team of ten, from Queen’s Hospital in Essex.
As the first point of contact on site, the team focuses on providing service with a smile and even when faced with challenging situations such as abusive or angry customers, they always remain calm and work to find a solution.
Donald Price from HMP Northumberland
Donald works with a team of up to 20 vulnerable prisoners to maintain the grounds at HMP Northumberland. “I try to keep them motivated in what can be a challenging environment,” he said. Visitors regularly admire the standard of the prison’s grounds and Donald has gone above and beyond his duties to help other Sodexo teams on site, as well as making effective use of limited resources.
Central Manchester University Hospital
The Security Team of the Year award was collected by Mark Wilson and Iain Smith on behalf of the team at Central Manchester University Hospital. In the past 12 months the team has attended more than 24,000 requests, including more than 8,500 violence and aggression-related issues.
Together they manage security at a hospital site more than a mile square. “It’s a big place and has 900 CCTVs to monitor,” said a delighted Iain Smith. The team also interacts with the public, staff and patients on a daily basis and often face challenging and difficult situations.
Cuneyt Dogru, known as ‘Gino’, from Allstate
Our winner of the Food Service Assistant of the Year, Cuneyt takes immense pride in the work he does, is always courteous and makes every customer feel special.
Despite coping with personal challenges, the client says Cuneyt is recognised as the “friendly face that greets customers with genuine warmth and enthusiasm”. His personality and work ethos are exemplary and he is an excellent role model.
Lucia Rosado from Birkbeck College, London
Lucia Rosado takes huge pride in her work and building good relationships with her customers.
She recommended the installation of a new coffee machine at her Costa Coffee within Birkbeck College, which helped slash queues and resulted in sales up by £25,000 on last year.
Lucia is currently completing her supervisor academy course with the aim of progressing her career with Sodexo.
Nick Freeman of Wythenshawe Hospital
Nick Freeman lives and breathes Sodexo values at Wythenshawe Hospital, never failing to impress colleagues and the client team he works with, with his unassuming and modest manner. Nick’s determination to put patients first and demonstrate a one-team approach means he is held in high regard.
Recently, Nick attended two cardiac arrests and, remaining calm, helped to save the life of two patients. This was recognised when he was invited to the Trust’s own Diamond Awards celebration where he was shortlisted as An Unsung Hero.
Samantha Holden from Southampton Solent University
Samantha (pictured dressed riding a fox as a sponsorship challenge for Stop Hunger day) leads by example and encourages her team to tackle the environmental challenges at Southampton Solent University by engaging with everything from Fairtrade Fortnight, to new ideas on reducing waste.
She’s been instrumental in cutting food waste and improving recycling rates and in helping her customer achieve their waste and recycling targets – an achievement recognised by a Platinum Green Impact Award from the National Union of Students.
Sinead Corrigan from Proctor & Gamble, Newbridge, Ireland
(Niamh Cray, Head of HR, Ireland, pictured collecting the award as Sinead was unable to attend)
A positive ‘can do’ attitude has helped Sinead Corrigan provide five-star customer service to her client and build great relations with colleagues and contractors at Proctor & Gamble in Ireland.
She’s the first person people meet when they arrive on site, is always polite and courteous, has an eye for detail and the ability to form excellent working relationships. Sinead is described by all as “one of life’s unique individuals” and a great team player.
Phil Atherton from Central Manchester University Hospital
Phil Atherton is always looking for ways to improve the waste management services. Since joining Sodexo in 2013, he has been promoted to supervisor and used his skills and knowledge to bring in new and innovative ways of working.
As a safety champion, when Phil saw operatives suffering manual handling injuries when moving waste food bins, he invested in a piece of kit to make it easier to lift heavy loads… reducing risk of injury.