Service stars from around the UK & Ireland business attended the 2018 Service Excellence Awards, held as part of the Sodexo Live event held at Ascot Racecourse in September.
As one of the annual highlights in the Sodexo calendar, it’s an amazing showcase for the diverse range of services we provide, and the great job our customer-facing people do every day. Check out the profiles and pictures for more on some of our key 2018 Service Excellence stars.
Food services assistant Sam took 2018’s top accolade for being an outstanding ambassador for Sodexo and our Healthcare CARES programme.
Working on a busy hospital ward, she works hard to get to know her patients and bring a personal touch to her service. When a new electronic meal ordering system was brought in, Sam spent time helping her patients understand the options.
She was stunned to win, saying: “It’s nice to get such positive feedback. When you work in a hospital every day you’re used to the surroundings. But we always remember that for many patients it can be scary, so I think a smile and just spending a little time with people can really help improve their experience.”
Roseleen Browne, Seagate Springtown, Derry
Roseleen took the top spot in the cleaning category for her ‘professional, always polite, honest and helpful’ attitude. Her quiet and unobtrusive manner, diligence and flexibility makes her a favourite with her clients at the highly complex, 24/7 manufacturing facility she works in.
Roseleen has been with Sodexo for 12 years and is always willing to share her knowledge, and mentor new starters. “I just love cleaning!” confessed Roseleen. “I always pay attention to the detail and it’s really satisfying to stand back after you’ve finished a job and everything’s sparkling.”
Scott Jackson, Wakefield Depot, Wakefield Housing Association
A string of fabulous feedback from residents made Scott the natural choice as this category’s winner. He’s one of the team looking after the grounds of 1,000s of homes and has been with Sodexo for seven years, joining us straight from school.
One resident said the work he’d done on the grounds had “brought a tear to her eye”. His nomination form described him as ‘a young man with huge potential.’ Scott said: “I was a runner up last year and I didn’t expect to win this year, so it was a bit of a surprise.”
Eliana Hague, Coca-Cola European Partners, Wakefield
Eliana has been with Sodexo for two-and-a-half years, having switched from a career in childcare.
The judges were particularly impressed with her helpful attitude for new starters, and how, as a member of Women in Security, she goes out of her way to help encourage the recruitment of more women to the industry.
Eliana also prevented £57,000 worth of stock being lost and has spotted, resolved and reported over 53 incidents. Her manager said he’s nicknamed her “the meerkat”, because she’s always so vigilant! “I came to the UK from Brazil 20 years ago – I didn’t speak English,” said Eliana. “To win this award shows how far I’ve come and I’m absolutely honoured.”
Pauline Pickford, Essex CRC
Pauline is known for her ‘never-give-up’ attitude, which sees her able to connect with some of the hardest to reach service users. “I was flattered even to be nominated so I’m overwhelmed to win,” said Pauline. “I’m a people person and I do get a huge amount of satisfaction working on rehabilitation activities.”
She works with over 70 service users at any one time and yet still stands out as being a great team player, highly regarded by her CRC colleagues.
Although she insists it’s all part of the job, Pauline’s track record shows that she constantly goes above and beyond the normal requirements, in order to help people change their lives for the better.
Security and switchboard teams, Manchester University NHS Foundation Trust
There was standing ovation on the day for the winners of the Special Recognition Team Award. Sean Haley praised these two outstanding teams for their professionalism and dedication in dealing with casualties and their families following the terrorist attack on the Manchester Arena in May.
As the first point of contact for many arriving at, or calling into, the hospital on the night, they conducted themselves superbly in very challenging circumstances. Sean presented the award to the team and said: “They always put others first.”
Pam Ingham, Unilever, Port Sunlight
Pam has a real zest for life and a contagious energy that makes even the toughest classes fun. But it was the deeper connection she nurtures with her customers that stood out to the judging panel.
One customer wrote in to say: “She has gone beyond other instructors. Pam sent me a personal email to ask how I was, as she hadn’t seen me in classes for a while. Unbeknown to her this small touch ended a mental hurdle I had been trying to overcome to get back to my usual routine.” An amazing example of quality of life in action.
Faye Warrington, Unilever, R&D Port Sunlight
Faye has built great relationships with the client and customers, impressing everyone with her ability to think outside the box, finding solutions where others can’t. During a recent project, her recommendations around drum quantities and sizes were taken on board by the client, which led to reduced manual handling risks and costs. Great work Faye!
Khagendra Gauchan, Ward Barracks Allenby Connaught
A proud record of zero accidents over the last five years year’s won Khagendra the Health and Safety Champion of the Year accolade.
He’s responsible for the largest cleaning team at the garrison, and leads an incredibly strong Have a Safe Day’ culture among his team, many of whom don’t have English as their first language. “I started as a cleaner at the barracks 10 years ago and in October 2010 I was made cleaning manager, looking after 43 team members.
It’s great to be recognised and this award has given me even more motivation for the future. I have a real passion for the job and love coming to work among great people.”
Donna Bratley, Unilever R&D, Port Sunlight
With 18,000 visitors a year to her front desk, Donna could be forgiven for forgetting a face or two.
Yet she’s known for making every visitor feel special, not only remembering visitors’ names, but recalling conversations they’ve had on previous occasions! ‘The ultimate professional’ and ‘director of first impressions’, are just two of the many positive comments that impressed the judges.
Steven Spowart, HMP Addiewell
Steven is a pivotal person at the prison, and is always up for a challenge if it means making improvements. Since taking on the role, he’s carried out lots of research, planning and testing – a passion that has been key to the success of waste and recycling initiatives at Addiewell. The site diverts 100 per cent from landfill – it doesn’t get much better than that!