Site focus

Ask Hereford’s County Hospital’s team why the site is one of Healthcare’s jewels in the crown and they all give the same reply – it’s all about community.

Hereford Hospital

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Sodexo has been running services at the County Hospital since 1999Ask Hereford’s County Hospital’s team why the site is one of Healthcare’s jewels in the crown and they all give the same reply – it’s all about community. And that’s community both outside – and inside – the hospital.

It’s no coincidence that business director Julie Moakes and her team achieved the highest employee engagement score in the business in 2014’s survey – at a staggering 85%, against a company average of 49%. Hereford County Hospital has got something special and that’s reflected both in its standing in the community and the attitude of Sodexo’s team and Julie’s management style.

“Our location means that many of our patients are local. We’re truly looking after our community – our families, our friends, our neighbours,” says Julie.

The close-knit team is drawn from the area too and many have been working with Sodexo 20 years or more.

Every year Sodexo: 

  • Attends to over 7,000 equipment breakdowns
  • Serves more than 600,000 drinks and 260,000 meals to patients
  • Provides over 1 million pieces of laundry for the hospital
  • Collects and disposes of 50,000 clinical bags
  • Welcomes 250,000 customers to its retail outlets

Meet the team:

Click on the images below to read some of the interviews with members of the team at the site:

Meet Terry Downes Meet Gill Dawes
Meet ndrew Bryne Meet Neil Franklin

Find out about more of our sites and what we do.

Terry Downes, portering team

Terry DownesTerry Downes is logistics operations manager, responsible for the hospital’s portering team. He’s been at the County for 25 years. The team is 40-strong, spread across shifts to give 24-hour coverage for portering services, goods receipt and distribution and transport. A typical day can see any member of the team walk up to 10 miles responding to anything from a doctor’s request for patient notes to an emergency call to help a patient from the local Air Ambulance to rush them to A&E.

“We have a 15 minute response time for non-emergency helpdesk requests – we average around 6 to 7 minutes,” says Terry. When you’re dealing with hundreds of requests a day, that is testament to the team we have.”

>> Back to team profiles

Gill Dawes, retail

Gill DawesRetail services cover a Costa outlet, Go! convenience shop and Spires restaurant, serving around 500 covers a day. Gill Dawes splits her time between the Costa and Go! shop, managing a team of 10. “I came in as a retail assistant myself,” she says. “I was from a high street background, working in shoe and card shops.”

Gill and the team serve around 500 people a day and manage 13 vending machines too. “It’s a great bunch, we work well together.”

>> Back to team profiles

Andrew Bryne, patient dining

Andrew ByrneIt’s Andrew Bryne’s role to supervise the vital patient dining service that serves breakfast, lunch and dinner to around 250 people every day. Alongside catering and retail manager Tim Egleton, he’s part of a taskforce that is constantly looking to improve the experience, working with the Trust’s dietetic specialists.

“Almost 60% of our patients are over 60 which means they need high energy, small portions,” explains Andrew.

>> Back to team profiles

Neil Franklin, cleaning and technical services

Neil FranklinDeputy site director Neil Franklin is the man in charge of the cleaning and maintenance services. Ask Neil what that means and it’s clearly quicker to say what they don’t do! “We have a team of 80 and clean every part of the hospital except the operating theatres and plant rooms,” he says. “This spans everything from topping up hand wash at the entrances to all wards, to stripping and deep cleaning a bed ready for a new patient.”

>> Back to team profiles


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