Site focus

Ask Hereford’s County Hospital’s team why the site is one of Healthcare’s jewels in the crown and they all give the same reply – it’s all about community.

Hereford Hospital

 
Time 1344 days ago Comments 0 comments
 

Sodexo has been running services at the County Hospital since 1999Ask Hereford’s County Hospital’s team why the site is one of Healthcare’s jewels in the crown and they all give the same reply – it’s all about community. And that’s community both outside – and inside – the hospital.

It’s no coincidence that business director Julie Moakes and her team achieved the highest employee engagement score in the business in 2014’s survey – at a staggering 85%, against a company average of 49%. Hereford County Hospital has got something special and that’s reflected both in its standing in the community and the attitude of Sodexo’s team and Julie’s management style.

“Our location means that many of our patients are local. We’re truly looking after our community – our families, our friends, our neighbours,” says Julie.

The close-knit team is drawn from the area too and many have been working with Sodexo 20 years or more.

Every year Sodexo: 

  • Attends to over 7,000 equipment breakdowns
  • Serves more than 600,000 drinks and 260,000 meals to patients
  • Provides over 1 million pieces of laundry for the hospital
  • Collects and disposes of 50,000 clinical bags
  • Welcomes 250,000 customers to its retail outlets

Meet the team:

Click on the images below to read some of the interviews with members of the team at the site:

Meet Terry Downes Meet Gill Dawes
Meet ndrew Bryne Meet Neil Franklin

Find out about more of our sites and what we do.

Terry Downes, portering team

Terry DownesTerry Downes is logistics operations manager, responsible for the hospital’s portering team. He’s been at the County for 25 years. The team is 40-strong, spread across shifts to give 24-hour coverage for portering services, goods receipt and distribution and transport. A typical day can see any member of the team walk up to 10 miles responding to anything from a doctor’s request for patient notes to an emergency call to help a patient from the local Air Ambulance to rush them to A&E.

“We have a 15 minute response time for non-emergency helpdesk requests – we average around 6 to 7 minutes,” says Terry. When you’re dealing with hundreds of requests a day, that is testament to the team we have.”

>> Back to team profiles

Gill Dawes, retail

Gill DawesRetail services cover a Costa outlet, Go! convenience shop and Spires restaurant, serving around 500 covers a day. Gill Dawes splits her time between the Costa and Go! shop, managing a team of 10. “I came in as a retail assistant myself,” she says. “I was from a high street background, working in shoe and card shops.”

Gill and the team serve around 500 people a day and manage 13 vending machines too. “It’s a great bunch, we work well together.”

>> Back to team profiles

Andrew Bryne, patient dining

Andrew ByrneIt’s Andrew Bryne’s role to supervise the vital patient dining service that serves breakfast, lunch and dinner to around 250 people every day. Alongside catering and retail manager Tim Egleton, he’s part of a taskforce that is constantly looking to improve the experience, working with the Trust’s dietetic specialists.

“Almost 60% of our patients are over 60 which means they need high energy, small portions,” explains Andrew.

>> Back to team profiles

Neil Franklin, cleaning and technical services

Neil FranklinDeputy site director Neil Franklin is the man in charge of the cleaning and maintenance services. Ask Neil what that means and it’s clearly quicker to say what they don’t do! “We have a team of 80 and clean every part of the hospital except the operating theatres and plant rooms,” he says. “This spans everything from topping up hand wash at the entrances to all wards, to stripping and deep cleaning a bed ready for a new patient.”

>> Back to team profiles

 

Share this story About sharing

  
Send to Kindle

News

Wellbeing tips to push aside the January blues
 

Push aside the January blues

Top tips if you're looking to make wellbeing changes in 2019 and get rid of the January blues!

 
Your Lucky Number
 

Your Lucky Number Christmas bonanza

On 24 December, the winners of the Your Lucky Number special draw were announced!

 
SHCM
 

Christmas message from Sean Haley

In the last full working week before the holidays begin, Sean wanted to reflect on Sodexo's year and thank you for your hard work across the UK & Ireland region.

 
Star Awards
 

Star Awards 2018

All eyes were on The Principal Hotel in Manchester last night (12 Dec) as the city played host to Sodexo’s Star Awards event for the first time.

 
Discover the best time and money saving tips
 

Sodexo Discounts top ten festive tips

The holiday season is in full swing. Discover the best festive time and money saving tips from Sodexo Discounts.

 
WW2018
 

WASTELESS WEEK 2018

 A huge thank you to all sites that participated in WasteLESS Week!

 
Long Service Awards 2018
 

LONG SERVICE AWARDS 2018

The Long Service Awards is one of the highlights of the Sodexo calendar - a fantastic event recognising loyal employees

 
Your Lucky Number
 

Your Lucky Number Christmas bonanza!

To celebrate Christmas and Your Lucky Number’s success, a special draw has been announced - you could win up to £2,000!

 
Salon Culinaire Winners
 

Salon Culinaire puts on a mouth-watering display

Defence & Government Services employees shone at the 2018 Salon Culinaire competition, topping the medal table with 171 awards in total. The segment also boasted both the overall best in show winner, chef Elaine Morris (pictured), and the apprentice chef of the year, Patricia Gora.