Site focus

Ask Hereford’s County Hospital’s team why the site is one of Healthcare’s jewels in the crown and they all give the same reply – it’s all about community.

Hereford Hospital

 
Time 1019 days ago Comments 0 comments
 

Sodexo has been running services at the County Hospital since 1999Ask Hereford’s County Hospital’s team why the site is one of Healthcare’s jewels in the crown and they all give the same reply – it’s all about community. And that’s community both outside – and inside – the hospital.

It’s no coincidence that business director Julie Moakes and her team achieved the highest employee engagement score in the business in 2014’s survey – at a staggering 85%, against a company average of 49%. Hereford County Hospital has got something special and that’s reflected both in its standing in the community and the attitude of Sodexo’s team and Julie’s management style.

“Our location means that many of our patients are local. We’re truly looking after our community – our families, our friends, our neighbours,” says Julie.

The close-knit team is drawn from the area too and many have been working with Sodexo 20 years or more.

Every year Sodexo: 

  • Attends to over 7,000 equipment breakdowns
  • Serves more than 600,000 drinks and 260,000 meals to patients
  • Provides over 1 million pieces of laundry for the hospital
  • Collects and disposes of 50,000 clinical bags
  • Welcomes 250,000 customers to its retail outlets

Meet the team:

Click on the images below to read some of the interviews with members of the team at the site:

Meet Terry Downes Meet Gill Dawes
Meet ndrew Bryne Meet Neil Franklin

Find out about more of our sites and what we do.

Terry Downes, portering team

Terry DownesTerry Downes is logistics operations manager, responsible for the hospital’s portering team. He’s been at the County for 25 years. The team is 40-strong, spread across shifts to give 24-hour coverage for portering services, goods receipt and distribution and transport. A typical day can see any member of the team walk up to 10 miles responding to anything from a doctor’s request for patient notes to an emergency call to help a patient from the local Air Ambulance to rush them to A&E.

“We have a 15 minute response time for non-emergency helpdesk requests – we average around 6 to 7 minutes,” says Terry. When you’re dealing with hundreds of requests a day, that is testament to the team we have.”

>> Back to team profiles

Gill Dawes, retail

Gill DawesRetail services cover a Costa outlet, Go! convenience shop and Spires restaurant, serving around 500 covers a day. Gill Dawes splits her time between the Costa and Go! shop, managing a team of 10. “I came in as a retail assistant myself,” she says. “I was from a high street background, working in shoe and card shops.”

Gill and the team serve around 500 people a day and manage 13 vending machines too. “It’s a great bunch, we work well together.”

>> Back to team profiles

Andrew Bryne, patient dining

Andrew ByrneIt’s Andrew Bryne’s role to supervise the vital patient dining service that serves breakfast, lunch and dinner to around 250 people every day. Alongside catering and retail manager Tim Egleton, he’s part of a taskforce that is constantly looking to improve the experience, working with the Trust’s dietetic specialists.

“Almost 60% of our patients are over 60 which means they need high energy, small portions,” explains Andrew.

>> Back to team profiles

Neil Franklin, cleaning and technical services

Neil FranklinDeputy site director Neil Franklin is the man in charge of the cleaning and maintenance services. Ask Neil what that means and it’s clearly quicker to say what they don’t do! “We have a team of 80 and clean every part of the hospital except the operating theatres and plant rooms,” he says. “This spans everything from topping up hand wash at the entrances to all wards, to stripping and deep cleaning a bed ready for a new patient.”

>> Back to team profiles

 

Share this story About sharing

  
Send to Kindle

News

Who’s been lucky this week?
 

Your Lucky Number

It’s week eight of Your Lucky Number and the draw has been made! Who has won this time?

 
Margot Slattery, country president, Sodexo Ireland and Geraldine Ruane, chief operating officer, Trinity College Dublin, at the official announcement that Sodexo has been awarded a contract worth €1 million a year from the College,  which includes a complete refurbishment of the Arts Building café, now called The Perch, which will refocus and refresh the space, putting in a new selection of food offers and additional seating to increase capacity.
 

TRINITY COLLEGE DUBLIN

Sodexo has been awarded a contract worth €1 million a year from Trinity College Dublin.

 
Who is going to follow on from last year’s winner David Hussey?(pictured celebrating above with other finalists).
 

SODEXO CHEF OF THE YEAR FINALISTS

The Sodexo Chef of the Year competition reaches its climax on 6 March at Hotelympia where the 10 finalists do battle for the prestigious title. Come along on the day and cheer them on!

 
Your efforts helped us to raise over £450,000
 

2017: A GREAT YEAR FOR STOP HUNGER

The funds have been counted and the total is in – and we’re delighted to say that 2017 was another fantastic year for the Stop Hunger Foundation. Together we raised over £450,000 to support the most disadvantaged individuals and communities in the UK and Ireland.  

 
Anne Pierce, Springboard CEO
 

LATEST PODCAST

Anne Pierce has been the chief executive of Springboard UK for the last 20 years, supporting people of all ages to pursue careers in the hospitality industry.

 
From April 2018, the minimum contributions for the workplace pension will increase. This is a nationwide change, involving millions of people and their employers across the country.
 

WORKPLACE PENSIONS

From April 2018, the minimum contributions for the workplace pension will increase. This is a nationwide change, involving millions of people and their employers across the country.

 
RECOGNISING YOU IS NOW LIVE!
 

RECOGNISING YOU IS NOW LIVE!

Everyone loves the feeling you get when a colleague or manager tells you “well done”, “great job”, “we couldn’t have done it without you”.

 
2018: THE YEAR OF THE DOG
 

2018: THE YEAR OF THE DOG

The lanterns are being hung and the Chinese community is buzzing with the coming of a new year … 2018 is the year of the Dog.

 
Sodexo partnered with the Trussell Trust and FareShare to offer 500 volunteering opportunities across the UK last year, and employees who spent time collecting food for FareShare in local Tesco stores have been talking about their experiences.
 

VOLUNTEERING

Sodexo partnered with the Trussell Trust and FareShare to offer 500 volunteering opportunities across the UK last year, and employees who spent time collecting food for FareShare in local Tesco stores have been talking about their experiences.